Privacy Policy

At Cpon-Navi.com, your privacy is of the utmost importance to us. We are fully committed to protecting your personal data in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant standards. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website and services.

1. Introduction

Cpon-Navi.com is committed to maintaining the privacy and security of your personal information. We process your data only as permitted or required by law and only for specified, explicit, and legitimate purposes. We encourage you to read this policy carefully so that you fully understand how we handle your personal data.

2. Scope and Role

This Privacy Policy applies to all personal data processed via the Cpon-Navi.com website and associated services. For the purpose of data protection laws, the data controller responsible for the processing of your personal data is Cpon-Navi.com. You may contact us with any concerns or inquiries related to your data at [email protected].

3. Categories of Personal Data Processed

We collect and process different categories of personal data depending on how you use our services:

– Usage Data: Includes information about how you use our website, such as your IP address, browser type, browsing actions, timestamped activity logs, geolocation data (where permitted), and session durations.

– Account Data: Includes your name, email address, user credentials, physical address, and telephone number provided when creating an account or making a purchase.

– Profile Data: Includes your preferences, previously purchased items, behavior patterns, and user-generated content such as reviews or wishlists.

– Communication Data: Includes records of your contact with our support team, inquiries submitted through contact forms, chat logs, and correspondence history.

– Technical Data: Includes technical details of your device or internet connection, operating system, browser configuration, and diagnostic data related to performance and feature usage.

– Transaction Data: Includes order histories, payment data (partial card data where applicable), delivery addresses, and billing information for goods or services transacted through Cpon-Navi.com or third-party payment platforms.

– Preference Data: Includes your communication preferences, marketing consent status, and interest in specific categories or products.

4. Legal Bases for Processing Personal Data

We rely on one or more of the following legal bases when processing your personal data:

– Contractual Necessity: Processing is necessary for performing our obligations under a contract with you, such as processing your orders or providing customer support.

– Legitimate Interests: We may process your data to fulfill our legitimate business interests, such as improving services, preventing fraud, or for internal administrative purposes, without overriding your data protection rights.

– Consent: Where required by law, we will obtain your explicit consent before collecting or processing personal data, especially for marketing communications or cookie placement.

– Legal Obligations: We may process your data where necessary to comply with legal obligations, including tax, accounting, or regulatory requirements.

5. Your Rights

You have the following rights under applicable privacy laws. To exercise any of these rights, please contact [email protected].

– Right of Access: You may request to view your personal data that we hold.
– Right to Rectification: You may correct or update any inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your data where there is no compelling reason for us to retain it.
– Right to Restriction: You may restrict the processing of your data under certain conditions.
– Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to processing based on legitimate interest or for direct marketing purposes.

CCPA-specific rights for California residents include:

– Right to Know: You may request details about categories and specific pieces of personal information we collect, use, and disclose.
– Right to Delete: You may request deletion of personal information we have collected.
– Right to Opt-Out: You have the right to opt out of the sale of your personal data.
– Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

6. Security Measures

Cpon-Navi.com employs physical, technical, and administrative safeguards to protect your personal data. These include:

– Data Encryption: Sensitive data transmissions are encrypted using HTTPS/SSL protocols.
– Access Control: Access to personal data is tightly restricted to authorized personnel, based on job necessity and role-based access controls.
– Backup & Disaster Recovery: We regularly back up data in secure environments to prevent data loss or corruption.
– Staff Training: All employees undergo regular training on data privacy and cybersecurity best practices.

7. International Data Transfers

Personal data may be transmitted and stored in countries outside of your jurisdiction, including but not limited to countries outside the European Economic Area (EEA) or the United States. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission and compliance with regional data protection regimes. Users in California, the EEA, and other regions with comprehensive data protection laws may be subject to additional rights under those local laws.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which the data was collected, including satisfying legal, regulatory, tax, accounting, or reporting requirements. Specific retention periods are as follows (unless legal obligations require longer):

– Usage Data: 12 months
– Account & Profile Data: For the duration of the user account and up to 5 years thereafter for archival and legal purposes
– Communication Data: 24 months
– Technical & Transaction Data: 7 years for legal and audit purposes
– Preference Data: Until withdrawn or after 24 months of inactivity

Data is securely deleted or anonymized upon expiration of the retention period.

9. Cookie Policy

Cpon-Navi.com uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. We use the following categories of cookies:

– Essential Cookies: Required for the basic functionality of the site (e.g., authentication, security).
– Functional Cookies: Enable additional features such as remembering preferences or enabling chat support.
– Analytics Cookies: Help us understand how users interact with our website (e.g., Google Analytics).
– Performance Cookies: Enable performance tuning and diagnostics to improve speed and responsiveness.

10. Cookie Management and Compliance

We comply with the cookie consent requirements of the GDPR and CCPA. Upon first visit, users are presented with a Cookie Consent Banner to accept or manage cookie preferences. You may withdraw consent at any time through our Cookie Settings interface. California residents have the right to opt out of “selling” of their personal data collected through cookies. We honor opt-out signals such as the Global Privacy Control (GPC) where enabled.

Most browsers allow users to control and delete cookies through their settings. Note that disabling some cookies may impact functionality of our services.

11. Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal data from children without appropriate parental consent. If we become aware that personal data has been collected from a child without verifiable parental consent, we will take reasonable steps to delete such data.

12. Policy Updates

We may update this Privacy Policy in response to changes in legal, technical, or business developments. Material changes will be highlighted prominently on our website and, where appropriate, notified directly to you via email or user account prompts.

13. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Website: https://cpon-navi.com

We are committed to full compliance with international privacy regulations and welcome any inquiries you may have about how your data is used and protected.